Terms of service

OVERVIEW

Welcome to The Chosen Apparel! The terms “we”, “us” and “our” refer to The Chosen Apparel. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you must not use or access our Services.

1. ACCESS AND ACCOUNT

You must be at least the age of majority in your country of residence to use our Services. By agreeing to these Terms, you confirm you meet this requirement and have given us consent for any of your minor dependants to use the Services on devices you own, purchase, or manage.

When using the Services, including browsing our online store or purchasing products, you may need to provide information such as your email address, billing, payment, and shipping details. You confirm that all information provided is accurate, current, and complete, and that you have all rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to another person.

2. OUR PRODUCTS

We make every effort to display our products accurately, but colours, finishes, and appearance may vary due to device display settings. We do not guarantee that products will exactly match their images on the website.

We reserve the right to:

  • Modify product descriptions and specifications without notice.

  • Discontinue products at any time.

  • Limit product quantities for any person, household, or geographic area.

3. ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Your order is not accepted until we confirm it in writing (e.g. by email).

We must receive full payment before dispatching your order. Please check your order carefully before submitting; we may be unable to accommodate cancellation requests once your order is accepted.

Your purchases are subject to our Refund Policy [LINK].

You confirm your purchases are for personal use only and not for resale or export.

4. PRICES AND BILLING

All prices are in GBP unless otherwise stated and are subject to change without notice. Prices exclude delivery, handling, and applicable taxes, which will be shown before checkout.

You agree to provide accurate and current payment details. You confirm that:

  • You are authorised to use the payment method provided.

  • Charges will be honoured by your payment provider.

  • You will pay all amounts due, including applicable taxes and delivery fees.

5. SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once items are handed to the carrier, risk of loss passes to you.

6. CONSUMER CANCELLATION RIGHTS (UK/EU)

If you are a consumer in the UK or EU, you have a legal right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise this right, you must notify us in writing within 14 days of receipt. You then have a further 14 days to return the goods to us. You are responsible for the cost of return shipping unless the goods are faulty or not as described.

We will refund you within 14 days of receiving the returned goods (or proof of return), using your original payment method.

7. INTELLECTUAL PROPERTY

All content on the Services, including trademarks, images, text, graphics, and layouts, is owned by The Chosen Apparel or its licensors and protected by UK and international IP laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, modify, distribute, or use our content without written permission.

8. OPTIONAL TOOLS AND THIRD-PARTY LINKS

You may access third-party tools or websites through our Services. These are provided “as is” and without warranties. We are not responsible for third-party content, products, or services.

9. RELATIONSHIP WITH SHOPIFY

The Chosen Apparel is powered by Shopify. However, all sales are between you and The Chosen Apparel. Shopify is not responsible for any products or transactions you make with us.

10. PRIVACY POLICY

We process personal data in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy [LINK].

11. FEEDBACK

By submitting feedback or content to us, you grant us a worldwide, royalty-free licence to use it for any purpose, including marketing.

12. ERRORS AND OMISSIONS

We may correct errors or inaccuracies and update product or pricing information without prior notice, including after you have placed an order.

13. PROHIBITED USES

You must not use the Services for unlawful purposes, to infringe IP rights, to harass others, or to transmit viruses or malicious code.

14. FORCE MAJEURE

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, war, or governmental actions.

15. TERMINATION

We may suspend or terminate your account or access to the Services at any time for breach of these Terms.

16. DISCLAIMER OF WARRANTIES

We provide the Services and products “as is” without warranties, except as required by law.

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
Otherwise, we are not liable for indirect, incidental, or consequential losses arising from your use of the Services.

18. INDEMNIFICATION

You agree to indemnify us against claims arising from your breach of these Terms or misuse of the Services.

19. SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in effect.

20. ENTIRE AGREEMENT

These Terms and our policies constitute the entire agreement between you and us regarding the Services.

21. ASSIGNMENT

You may not assign these Terms without our written consent. We may assign them without notice.

22. GOVERNING LAW

These Terms are governed by the laws of England and Wales. You agree to the exclusive jurisdiction of the courts of England and Wales.

23. CHANGES TO TERMS

We may update these Terms from time to time by posting them on our website. Your continued use of the Services constitutes acceptance of the updated Terms.

24. CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
The Chosen Apparel
Email: legal@thechosenapparel.uk

 

Business address:

86-90 Paul Street, London, EC2A 4NE